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Vodacom 112 partners with ER24

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Vodacom and ER24 have partnered together, bringing the latest 112 call centre to life.

The new Vodacom 112 call centre, based in Paulshof, Johannesburg was launched on 1 March 2017. Various regions of the country were switched over to the newly-built call centre during the evening, with the remainder of the country being transferred over the following days.

ER24 is proud to confirm that 35 stations, with a number of highly-trained call centre agents, will now be handling the incoming calls to the Vodacom 112 centre.

The 112 Emergency Service is available to all Vodacom customers.  By dialing 112 from a Vodacom cellphone in an emergency situation, the caller will be connected by the operator to the closest emergency service, including the police, traffic, ambulance service and fire department.

The ER24 operator will obtain all relevant information from the customer to determine their location, after which the customer will be connected to the most appropriate emergency service and the most appropriate course of action will be taken.

ER24 is providing value to Vodacom by granting greater access to the ER24 services and products as well as the world class Computer Aided Dispatch System. The call centre team brought across to ER24 will also have access to broader growth through ER24 Training Academy and Mediclinic education in addition to increased staff development opportunities.

ER24, along with Vodacom 112, is ready to provide realhelprealfast to all Vodacom customers.

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